Feb 25

My GoDaddy.com Cancellation Survey

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After canceling everything on my godaddy.com account (except for my domain registrations), I was immediately directed to a survey page asking why.  Here’s what I wrote:

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– GODADDY CANCELLATION SURVEY –
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GoDaddy’s services were extremely lacking.  The only service that I didn’t have trouble with was registering and administering a domain name.  Each service was and is separate which makes the creation, administering, and canceling a huge pain.  I have been trying to cancel accounts for an hour now and have not been able to find links and simple things like a button that says ‘cancel account.’  The problem was not with canceling, however, it was that administration actions were equally hard to find whenever I owned a godaddy account.  I originally came to godaddy from another hosting company because of the commercials and a smooth looking website.  Unfortunately, it was all looks… there was not much of a common sense approach to doing things through the website.  Additionally, I was moved to a server that didn’t allow secure FTP connections without my knowledge.  When I tried to connect one day, I couldn’t get through.  After calling godaddy, they told me that there was nothing that they could do.  I was very clear in my question:  “Is there no way that I can transfer files from my home client to your servers securely?”  The answer was no and I told the representative that I was going to close my accounts.  I am following through on my promise after such poor customer service.  There are many hosting and domain registrations services… there’s no room for bad customer service!

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Always remember… WHAT IF AND WHY NOT?!?